Fees, Charges, Fee Protection & Refund Policy
Transparent course pricing, fee protection caps, structured instalment schedules, and refund procedures
1. Purpose & Scope
D-Tech Instructor Training Pty Ltd (ACN: 700 951 962) is committed to clear, transparent, and ethical financial practices in the administration of student course fees, fee collection, fee protection, and refund processing. This policy ensures full compliance with the Standards for RTOs, Outcome Standard 2.8, Section 7 (Fee Protection), and the Competition and Consumer Act 2010 (Australian Consumer Law).
This policy applies to all prospective and enrolled students in the TLI41225 Certificate IV in Motor Vehicle Driver Training qualification delivered at 19 Bromus Street, Marsden Park NSW 2765, blended online, or in dual-control training vehicles.
2. Fee Information & Transparency
- Pre-Enrolment Disclosure: Prior to enrolment or accepting any payment, D-Tech Instructor Training provides prospective students with an itemised Written Agreement / Letter of Offer detailing: total course fees, deposit amounts, instalment schedules, any resource or vehicle hire fees, and potential incidental fees.
- No Hidden Charges: All compulsory training materials, learner workbooks, assessment attempts within allocation, and portal access are included in the published course price. Incidental charges (e.g. re-assessment fees after standard attempts, replacement certificates) are explicitly published.
3. Prepaid Fee Protection ($1,500 Threshold)
D-Tech Instructor Training strictly complies with statutory prepaid fee thresholds to safeguard student funds:
- Fee Cap Compliance: D-Tech Instructor Training does not collect more than $1,500 in prepaid fees prior to course commencement or services delivered.
- Structured Progress Instalments: Total course fees exceeding $1,500 are structured into milestone-based instalment payments aligned with training progression (e.g., initial deposit ≤ $1,500, with remaining balances invoiced in stages as practical units commence).
4. Refund Policy & Withdrawal Schedule
| Circumstance / Withdrawal Stage | Refund Entitlement | Administration / Deduction |
|---|---|---|
| Provider Default: Course cancelled by D-Tech prior to commencement | 100% Full Refund of all fees paid (or transfer to new intake) | Nil deduction |
| Provider Default: D-Tech ceases delivery midway and cannot arrange suitable teach-out | 100% Pro-rata Refund for all uncommenced units / hours | Nil deduction |
| Cooling-off Period: Written notice prior to course start & accessing LMS materials | 100% Refund less minor processing fee | $150 non-refundable admin fee |
| Notice > 14 days: Prior to scheduled course commencement | Refund of all fees paid less admin fee | $200 administration fee |
| Notice < 14 days: Prior to scheduled course commencement | 50% of deposit / initial fee | Balance retained for allocated training & vehicle slots |
| Withdrawal after course start date: Or after commencing practical in-car training | No refund on completed or commenced units | Pro-rata credit considered solely under documented extenuating circumstances |
| Special Extenuating Circumstances: Documented severe medical crisis, bereavement | Assessed on merits by CEO; pro-rata credit or refund for uncommenced training | Assessed on case-by-case basis |
5. Refund Application & Processing Workflow
- Written Application: Students seeking a refund must complete and submit the Refund Application Form (Appendix A) accompanied by supporting documentation to admin@dtechinstructortraining.com.au.
- Assessment & Notification: The CEO / Accounts Manager evaluates the application against this policy and provides written notification of the decision within 10 business days.
- Disbursement: Approved refunds are processed via Electronic Funds Transfer (EFT) directly to the original payer within 14 calendar days of approval.
- Right to Appeal: If a student disputes a refund assessment, they may access D-Tech Instructor Training's Complaints & Appeals Procedure (POL-DTECH-001) at no charge.
Lodging a Refund Application:
To request a refund form or review the complete policy document, email admin@dtechinstructortraining.com.au or download the complete PDF from our Student Resources & Downloads Hub.