HBK-DTECH-001

Student Information Handbook & Code of Practice

Comprehensive pre-enrolment handbook covering the 12-unit TLI41225 qualification matrix, Transport for NSW licensing prerequisites, student code of conduct, and enrolment declarations.

POL-DTECH-001

Complaints and Appeals Policy & Procedure

Structured 3-stage dispute resolution framework, assessment re-evaluation procedures, independent third-party mediation pathways, and formal lodgement forms.

POL-DTECH-002

Fees, Charges, Fee Protection & Refund Policy

Statutory prepaid fee protection ($1,500 threshold), milestone progress instalments, cooling-off cancellations, and the student refund application process.

POL-DTECH-003

Student Enrolment, Entry Requirements and LLND Policy

Transport for NSW driving instructor eligibility prerequisites, Pre-Training Reviews, ACSF Level 3 LLND diagnostics, and reasonable adjustment frameworks.

POL-DTECH-004

Marketing & Student Information Policy

Ethical guidelines and regulatory controls for prospective learner information, promotional materials, and Nationally Recognised Training (NRT) logo protocol compliance.

POL-DTECH-005

AQF Certification Documentation Issuance Policy

Mandatory protocols for issuing qualifications, testamurs, and statements of attainment within 30 calendar days, incorporating transcript verification and anti-fraud design.

POL-DTECH-006

Credit Transfer and Recognition of Prior Learning (RPL) Policy

Transparent national recognition guidelines, primary source transcript verification for credit transfer, and evidence-based VACS assessment standards for RPL pathways.

POL-DTECH-007

Privacy & Personal Information Policy

Statutory privacy standards under the Privacy Act 1988 (APPs), AVETMISS reporting protocols, identity safeguards, and encrypted Australian cloud data protection.

POL-DTECH-008

Assessment Policy & Evidence Gathering Procedures

Assessment operational frameworks, evidence gatherer vs. lead assessor boundaries (Clauses 1.8 & 2.2), dual-control vehicle safety briefings, and SMS archiving rules.

REC-DTECH-002

Records Management and Archival Policy

SMS filing conventions, secure archival, 2-year retention of completed student assessment evidence, and 30-year permanent maintenance of AQF certification registers.

VAL-DTECH-001

Assessment Validation Policy and Plan

Systematic pre- and post-assessment validation schedules, representative sampling rules, independent lead validator oversight, and continuous improvement registers across all 12 units.

WHS-DTECH-001

Work Health and Safety (WHS) Policy & Hazard Log

Work Health and Safety Act 2011 compliance, engineer-certified dual-control pre-trip inspections, classroom emergency protocols, and active workplace hazard controls.

GOV-DTECH-003

Continuous Improvement Policy & Register

Multi-channel feedback loops, including industry consultation, trainer reflections, student evaluation outcomes, and validation findings to enhance training delivery.

TfNSW Statutory Standard

Code of Conduct – Driving Instructors, Assessors & Registered Training Organisations

Official Transport for NSW statutory standard governing professional ethics, student protection, dual-control vehicle integrity, and testing standards under the Driving Instructors Act 1992 (NSW).

A Guide to the Driving Test

The official Transport for NSW testing guide detailing practical assessment criteria, the 25 assessment zones, scoring fail items, and behavioural driving standards.

Road User Handbook

Comprehensive guide to NSW road rules, legal driver responsibilities, safe manoeuvring guidelines, and road safety regulations.

TfNSW Official Question Bank

Driver Knowledge Test Questions – Class C (Car)

Complete repository of official theory questions and road safety rules evaluated during the Service NSW computer-based Driver Knowledge Test, covering general knowledge, signs, traffic lights, and alcohol limits.

NSW Driving Instructor Licensing Guide

Step-by-step accreditation roadmap: Transport for NSW preliminary clearance, commercial medical assessment, TLI41225 unit curriculum, and in-car mentoring paths.

Student Support & NSW Learner Log Book Guide

Step-by-step guidance on supervising learner drivers, the 3-for-1 structured lesson credit rules (up to 30 log book hours), night driving entries, and mobile log book app verification.

TLI41225 Learning Resources & Route Masterclasses

Comprehensive instructional breakdowns for Western Sydney testing centres (Blacktown, Castle Hill, Penrith, Richmond, and St Marys) featuring mock test demonstrations and examiner scoring criteria.